MELROSE.MX with address at Av. Camino Nuevo a Huixquilucan, Mz 3 Lt 4, Piso 2, Col. El Pedregal is responsible for collecting your personal data, the use that is given to them and their protection. We suggest reading this privacy notice to understand the treatment of personal information when using our services on the MELROSE.MX site. These confidentiality rules may change in the future. It is recommended to review them periodically.

PERSONAL INFORMATION WE HANDLE

My account. Among the information requested from the user is: name, surname, physical address, email address, telephone number, among others. When requesting our services, it will be completely mandatory to provide all this required information. MELROSE.MX may contact its users at any time to confirm customer or shipping information.

Shipping to Third Parties. The information that customers provide about recipients includes: first name, last name, email address, telephone, physical address. This information will be used to successfully send the fix requested by the client.

All the information obtained by MELROSE.MX will be stored in a secure server that stores and protects this information as much as possible through our security systems.

REVOKE YOUR CONSENT TO USE PERSONAL DATA

You can revoke the consent that, where appropriate, you have given us for the processing of your personal data. However, it is important that you take into account that not in all cases we will be able to attend to your request or terminate the use immediately, since it is possible that due to some legal obligation we need to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us.

To revoke your consent you must submit your request via email client@themelrosegarden.com

COOKIES AND THEIR USE
Cookies are pieces of information that are sent by the website to the user's browser. Cookies are stored on the client's hard drive and are used to determine your preferences when you connect to the services of the MELROSE.MX site. Cookies allow:

1. Recognize the customer when entering the website and offer a personalized experience.
2. Calculate the size of the audience and measure parameters such as traffic, frequency of use and most visited sections of the site, thus reflecting your habits and preferences. This information allows the display of higher quality content, headlines and promotions for users.
3. Tracking of activities to detect if the user has filled out survey information and avoid displaying it again, among others.

CONFIDENTIALITY OF INFORMATION

The information requested from the user by MELROSE.MX will be for the exclusive use of the company and will not be shared under any circumstances, unless otherwise specified. Confidential information is not shared with third parties, except with the express authorization of the users or when it has been required by a court order to comply with the procedural provisions.

MELROSE.MX may disseminate account information in special cases when we believe that providing this information may serve to identify, locate or take legal action against persons who may violate the terms of service of the MELROSE.MX site or cause damage or interference with the rights of MELROSE.MX or its properties; of other users of the MELROSE.MX site or of any other person who could be harmed by said activities.

ACCEPTANCE OF TERMS

This confidentiality / privacy statement is subject to the terms and conditions of MELROSE.MX , which constitutes a legal agreement between MELROSE.MX and the user. If the user uses the services of MELROSE.MX it means that they have read, understood and agreed to the terms set forth above. If you do not agree with them, the user should not provide any personal information or use the services of MELROSE.MX .

CUSTOMER SERVICE CONTACT INFORMATION

Direct Contact: 55 1662 6645 / 55 2729 9382

sales@themelrosegarden.com

Av. Camino Nuevo a Huixquilucan, Mz 3 Lt 4, Floor 2, Col. El Pedregal

Last update: 4/9/2018

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PURCHASE EXCEPTIONS

In the event that a purchase or order is made, either in person, on our website, by telephone, or by other electronic means, (Whatsapp, Facebook, Instagram, email) whose delivery is requested ANONYMOUSLY, and in the At the time of delivery, the receiver refuses to receive the arrangement and demands the name of the person who sends it, the buyer client will be called to authorize the provision of this information verbally, or in writing in any electronic medium ( whatsapp, facebook, instagram, email etc)​.

When the receiver insists that the name of the sender be provided, because they have already received several anonymous arrangements from the buyer client and insist on knowing who sends it, we will provide the name of the buyer client, always protecting the confidentiality of the buyer client for the service that we provide you.